Your Retainer Plan
What to expect next:
- Fill in your billing and payment info on this page.
- Upon successful payment you'll be taken to a secure form to fill out your basic site information (such as access info) and the initial tasks for us to work on.
- We'll review the info and personally respond to you within 1-2 business days (usually within a few hours) of this purchase.
- We'll send you information on your task along with how to request support tasks going forward along with setting up an intro call and going through on-boarding.
A quick reminder of you can expect:
- Select hours of active support per month up to your selected plan's level
- Project & strategy leadership and ownership
- Outstanding creativity for designs, user experiences and processes
- Innovative yet practical and straight forward solutions
- Nerdy moral support and implementation
- Tech guidance
- Openness, truthfulness and honesty
- Web solutions and web care for your selected sites and brands
Small legal stuffs to remember:
- Only one website is covered in this plan and only the website itself is officially supported,
- This plan does not include hosting or other serives (unless previously agreed upon),
- This plan does not include support after hours,
- After hours (after 5pm CT / CST) support is possible, though it is charged at $300 USD per hour (billed in 15 minute increments),
- If we cannot process your transaction, support services will stop within 2 days of the first payment failure. We will retry payment multiple times though.
